Articles for Employees

Getting even nearer to customers with a new organization

Swiss Post’s branch network, which employs 5,500 staff, is to be transformed into a modern organization: the networking of the extensive experience of these employees at the customer front will be improved and the scope for entrepreneurial freedom at the grassroots level strengthened. Teams will be created that will work at several branches in a district, where they will be responsible for all Swiss Post access points. As a result of the new team organization, the management structure will also be adapted. Positions will be filled starting in May 2019 at the earliest. The new team organization will have no impact on the number of branches in the postal network.

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From Thun to Mürren – a Christmas parcel sets off on a journey

“Black Friday” and “Cyber Week” brought a first flood of parcels with record volumes for Swiss Post. During this period, Swiss Post handled around one third more shipments than it normally would in its three parcel centers. But what happens to a parcel after a customer drops it off at the Swiss Post counter? Barbara Schluchter-Donski from the newspaper “Thuner Tagblatt” wanted to find out more, so she sent a Christmas parcel on a journey through the yellow world from Thun to Mürren. Curious children were waiting for the red parcel at its destination, a village at 1,650 metres above sea level in the Bernese Oberland.

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No fear of digitization

Digitization has many benefits and sometimes even makes our everyday lives easier. The digital transformation nevertheless also causes anxiety. The term evokes the idea that job profiles are changing and machines are replacing people. An interview with an expert and the examples of three Swiss Post employees highlight the challenges and opportunities presented by digitization. […]

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