2020 was a record-breaking year for Swiss Post online. The number of visitors to its homepage skyrocketed, while the use of digital services was up by around a third on average compared to 2019 and has since stabilized at a high level. Coronavirus has accelerated the trend towards further digitization and highlighted just how useful Swiss Post’s online services are to customers.
Most people find it easiest to tell the doctor where it hurts or explain a meal recipe to somebody freely in a language they’re used to – their mother tongue. It’s no different for the 56,000 employees at Swiss Post. For International Mother Language Day on 21 February, Swiss Post shows us which linguistic barriers exist, but also how it’s building bridges in Team Yellow.
A consistently positive trend despite coronavirus and a lot of changes within the Group: this is what the results of the Swiss Post employee survey for 2020 are showing. Valérie Schelker, Member of Executive Management and Head of Human Resources at Swiss Post, breaks down the results. Above all, she expresses surprise.