Online and in advance, instead of by hand: that’s how customers will declare the content and value of any consignments containing goods that they send abroad in future. From April, the international rule will also apply at Swiss Post’s branches with partners. This means the long-serving green customs form will finally become a thing of the past – with one exception.
2020 was a record-breaking year for Swiss Post online. The number of visitors to its homepage skyrocketed, while the use of digital services was up by around a third on average compared to 2019 and has since stabilized at a high level. Coronavirus has accelerated the trend towards further digitization and highlighted just how useful Swiss Post’s online services are to customers.
Most people find it easiest to tell the doctor where it hurts or explain a meal recipe to somebody freely in a language they’re used to – their mother tongue. It’s no different for the 56,000 employees at Swiss Post. For International Mother Language Day on 21 February, Swiss Post shows us which linguistic barriers exist, but also how it’s building bridges in Team Yellow.