The average age of Swiss Post’s workforce is 46. Only 22 percent of employees are aged under 35, but they’re increasingly making their voices heard in the company. What are the expectations and needs of Generation Z, who are our employees and future customers? Can the Young Voice network breathe new life into Swiss Post?
Articles for Postal network
We’re all used to finding a collection note in our letter box. In most cases, it means we were out when the mail carrier called, and we’ll now have to go the post office to collect the tea, face cream or new clothes we recently ordered. But what if our plans for the day clash with branch opening hours? Swiss Post can offer plenty of alternatives for collecting parcels, including My Post 24 terminals. This option saw a huge take-up during the pandemic in 2020.
2020 was a record-breaking year for Swiss Post online. The number of visitors to its homepage skyrocketed, while the use of digital services was up by around a third on average compared to 2019 and has since stabilized at a high level. Coronavirus has accelerated the trend towards further digitization and highlighted just how useful Swiss Post’s online services are to customers.