We’re all used to finding a collection note in our letter box. In most cases, it means we were out when the mail carrier called, and we’ll now have to go the post office to collect the tea, face cream or new clothes we recently ordered. But what if our plans for the day clash with branch opening hours? Swiss Post can offer plenty of alternatives for collecting parcels, including My Post 24 terminals. This option saw a huge take-up during the pandemic in 2020.
2020 was a record-breaking year for Swiss Post online. The number of visitors to its homepage skyrocketed, while the use of digital services was up by around a third on average compared to 2019 and has since stabilized at a high level. Coronavirus has accelerated the trend towards further digitization and highlighted just how useful Swiss Post’s online services are to customers.
At 255 million francs, Swiss Post’s Group profit was down 149 million francs year-on-year. For Alex Glanzmann, Head of Finance at Swiss Post, the need for action is obvious and fundamental decisions need to be made about the future.
