Swiss Post is currently handling more parcels than ever before. Stefan Luginbühl is Head of Parcels National/International and responsible for the entire parcel processing operation at Swiss Post. He pulls out all the stops to prevent a parcel collapse. In this interview, he forecasts a new all-time record and provides an insight into his crystal ball.
Articles for Logistics
Parcels as far as the eye can see. Sorting machines working night and day at full steam. In terms of parcel volumes, the period from Black Friday on 27 November through to Christmas is the busiest time of the year. But this year is different in many ways. Online retail has increased sharply since the lockdown. This means Swiss Post is facing even greater challenges than in previous years. Swiss Post expects at least 20 percent more parcels than last year, and has put in place a whole range of measures to be able to process them.
Mail carriers deliver letters and newspapers. And parcels. Hold on, there’s more? Exactly: sometimes, they also deliver fresh bread or regionally grown vegetables and take away empty PET bottles or dirty laundry. In some places, they even read electricity meters. Mail carriers provide a variety of services over the last mile. This creates a win-win situation – both for customers and Swiss Post.