Online and in advance, instead of by hand: that’s how customers will declare the content and value of any consignments containing goods that they send abroad in future. From April, the international rule will also apply at Swiss Post’s branches with partners. This means the long-serving green customs form will finally become a thing of the past – with one exception.
Articles for Delivery
2020 was a record-breaking year for Swiss Post online. The number of visitors to its homepage skyrocketed, while the use of digital services was up by around a third on average compared to 2019 and has since stabilized at a high level. Coronavirus has accelerated the trend towards further digitization and highlighted just how useful Swiss Post’s online services are to customers.
Black Friday and Cyber Monday saw record parcel volumes again this year. The mail carriers in the sorting centers and in delivery showed once more exactly what they are capable of – processing 7.3 million parcels, almost a quarter higher than in 2019. Read the Q&A about an exceptional week.