Author Archives for Masha Foursova

“Single envelopes are a bestseller”

The “branch with partner” at the Federal Institute of Technology Zurich (ETH) has been around for years and is a real success story. Flexibility, resourcefulness and language skills are just some of the qualities needed by staff at the Hönggerberg on-campus branch. International students and other customers keep them busy.

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“Finances are under pressure”

Swiss Post earned a profit of 193 million francs up to mid-2019, 25 million francs lower than in the prior-year period. The operating profit (EBIT) of 269 million francs was also down, falling by 19 million francs in comparison to the first half of 2018. The lower interest income achieved by PostFinance and falling letter volumes are putting Swiss Post’s result under further pressure. Alex Glanzmann, Head of Finance at Swiss Post, provides details on the interim result in a short video interview.

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Getting even nearer to customers with a new organization

Swiss Post’s branch network, which employs 5,500 staff, is to be transformed into a modern organization: the networking of the extensive experience of these employees at the customer front will be improved and the scope for entrepreneurial freedom at the grassroots level strengthened. Teams will be created that will work at several branches in a district, where they will be responsible for all Swiss Post access points. As a result of the new team organization, the management structure will also be adapted. Positions will be filled starting in May 2019 at the earliest. The new team organization will have no impact on the number of branches in the postal network.

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