Author Archives for Masha Foursova

Getting even nearer to customers with a new organization

Swiss Post’s branch network, which employs 5,500 staff, is to be transformed into a modern organization: the networking of the extensive experience of these employees at the customer front will be improved and the scope for entrepreneurial freedom at the grassroots level strengthened. Teams will be created that will work at several branches in a district, where they will be responsible for all Swiss Post access points. As a result of the new team organization, the management structure will also be adapted. Positions will be filled starting in May 2019 at the earliest. The new team organization will have no impact on the number of branches in the postal network.

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No fear of digitization

Digitization has many benefits and sometimes even makes our everyday lives easier. The digital transformation nevertheless also causes anxiety. The term evokes the idea that job profiles are changing and machines are replacing people. An interview with an expert and the examples of three Swiss Post employees highlight the challenges and opportunities presented by digitization. […]

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