MEDIABLOG
Author Archives for Erich Goetschi
2020 was a record-breaking year for Swiss Post online. The number of visitors to its homepage skyrocketed, while the use of digital services was up by around a third on average compared to 2019 and has since stabilized at a high level. Coronavirus has accelerated the trend towards further digitization and highlighted just how useful Swiss Post’s online services are to customers.
A consistently positive trend despite coronavirus and a lot of changes within the Group: this is what the results of the Swiss Post employee survey for 2020 are showing. Valérie Schelker, Member of Executive Management and Head of Human Resources at Swiss Post, breaks down the results. Above all, she expresses surprise.
Black Friday and Cyber Monday saw record parcel volumes again this year. The mail carriers in the sorting centers and in delivery showed once more exactly what they are capable of – processing 7.3 million parcels, almost a quarter higher than in 2019. Read the Q&A about an exceptional week.