Online and in advance, instead of by hand: that’s how customers will declare the content and value of any consignments containing goods that they send abroad in future. From April, the international rule will also apply at Swiss Post’s branches with partners. This means the long-serving green customs form will finally become a thing of the past – with one exception.
Author Archives for Erich Goetschi
2020 was a record-breaking year for Swiss Post online. The number of visitors to its homepage skyrocketed, while the use of digital services was up by around a third on average compared to 2019 and has since stabilized at a high level. Coronavirus has accelerated the trend towards further digitization and highlighted just how useful Swiss Post’s online services are to customers.
A consistently positive trend despite coronavirus and a lot of changes within the Group: this is what the results of the Swiss Post employee survey for 2020 are showing. Valérie Schelker, Member of Executive Management and Head of Human Resources at Swiss Post, breaks down the results. Above all, she expresses surprise.